Question 1

What is AltarFlow?

Accepted Answer

AltarFlow is an AI-powered back-office platform built for churches and nonprofits. It combines donation tracking, expense management, financial reporting, and member management into one place — eliminating spreadsheets, QuickBooks, and disconnected tools.

Built bilingual from the ground up, AltarFlow works fully in English and Spanish, with more languages coming. Designed for small and mid-sized organizations (50–300 members), you get powerful capabilities without the enterprise price tag.

Our mission: automate the administrative work stealing your time so you can focus on what actually matters — serving your people and growing your impact.

Question 2

Is AltarFlow good for small organizations?

Accepted Answer

Absolutely. AltarFlow was built specifically for small and mid-sized organizations with 50–300 members.

Whether you're just getting organized or have been running on spreadsheets for years, AltarFlow gives you professional tools without the $5,000–10,000+ annual price tag of platforms like Planning Center or Church Community Builder.

Perfect for:
• Leaders wearing all the hats
• Bilingual communities
• Organizations with limited budgets but unlimited mission
• Growing teams ready to scale operations

One price ($99/month) whether you have 50 members or 500. No per-member fees. No surprise charges.

Question 3

Does AltarFlow work in Spanish?

Accepted Answer

Yes. AltarFlow is natively bilingual with full English and Spanish support throughout the entire platform.

Every feature works in both languages:
• Donation pages (Spanish-speaking contributors see a 100% Spanish experience)
• Expense tracking and receipt scanning
• Member management and forms
• Financial reports
• Landing pages and web portals
• Admin interface (staff can work in their preferred language)

This isn't auto-translation — it's professional localization built from the ground up for bilingual operations. More languages coming soon.

Question 4

What features does AltarFlow include?

Accepted Answer

Everything you need to run your back office:

Donation Management:
• Manual and digital giving (credit card, ACH, Apple Pay, Google Pay)
• Donation campaigns with tracking
• Contributor profiles with complete giving history
• Automated receipts and year-end statements
• Banking integration showing all donations received
• Detailed payout tracking (fees, contributors, amounts)

Expense Management:
• Manual expense entry
• AI-powered receipt scanning (snap a photo, it categorizes automatically)
• Expense tracking by fund, program, or vendor

Financial Reporting:
• Donation reports (giving trends, contributor retention, campaign performance)
• Expense reports by category or fund
• Financial analysis and summaries
• Exportable to PDF and Excel

Member Management:
• Member database with complete profiles
• Visitor tracking and follow-up
• Custom registration forms
• Prayer request and contact form collection
• Member CRM capabilities

Landing Pages & Web Portal:
• Custom landing pages with your logo and branding
• Donation page links
• Member forms and registration
• Event announcements and banner management
• Fully customizable

Platform Features:
• AI-powered automation throughout
• Fully bilingual (English/Spanish, more coming)
• Granular user permissions (admin, editor, viewer)
• Custom themes and mobile access
• Secure data backups and priority email support

Coming Soon:
• Bank integration for automatic expense retrieval
• Enhanced CRM views for members
• Fully customizable form builder
• AI agents that handle reconciliations, report generation, follow-ups, and administrative workflows on autopilot

All features included at one price — no add-ons, no tiers, no surprises.

Question 5

How is AltarFlow different from other platforms?

Accepted Answer

Three key differences:

1. AI-Powered from the Ground Up
From receipt scanning to expense categorization to automated receipts, AI handles the busywork. Coming soon: AI agents that run reconciliations, generate reports, and execute follow-ups automatically.

2. Natively Bilingual
Most platforms treat Spanish as an afterthought. AltarFlow is bilingual throughout — donation pages, forms, reports, admin interface. Your entire community gets a first-class experience in their language. More languages coming soon.

3. All-In-One at Affordable Pricing
• Planning Center: $5,000+/year for comparable features
• ChurchTrac: $2,400+/year with limited functionality
• AltarFlow: $99/month ($1,188/year) with everything included

Enterprise capabilities. Bilingual support no one else offers. A fraction of the cost. And AI that handles the work you hate.

Question 6

How long does it take to set up?

Accepted Answer

Most organizations are operational in under 2 hours.

Self-Service Setup:
• Organization profile (10 minutes)
• Financial configuration (20 minutes)
• Member import via CSV (15 minutes)
• Landing page customization (20 minutes)
• Settings and permissions (15 minutes)

Assisted Setup (included):
1 hour of personalized onboarding via video call. We'll walk through everything and configure it to your needs.

Data Migration:
Coming from QuickBooks, Tithe.ly, spreadsheets, or other tools? We'll migrate up to 5 years of historical data for free. Email your exports to support@altarflow.com — usually complete in 1–2 business days.

Question 7

What if I'm coming from another platform?

Accepted Answer

We'll migrate your data free of charge.

What we transfer (up to 5 years):
• Donation history
• Member and contact records
• Historical financial data
• Fund and category structures

The process:

Export your data from your current tools (we provide step-by-step instructions)
Email files to support@altarflow.com or upload to our secure portal
We import and format everything (1–2 business days)
You review and we fix any issues

Most migrations complete within 3–5 business days. Your data is always yours — export everything anytime in standard formats.

Question 8

What if I have questions during setup?

Accepted Answer

We're here to help.
• Email support: support@altarflow.com (response within 24 hours)
• Sales & partnerships: sales@altarflow.com
• Onboarding call: Schedule your included 1-hour setup session
• Help docs: Searchable knowledge base with step-by-step guides
• In-app chat: Contact us directly from your dashboard

Question 9

How much does AltarFlow cost?

Accepted Answer

$99/month or $828/year (save $360 with annual billing).
Beta Launch Special: First 3 months at 50% off ($49.50/month).
To get started:
• $100 setup fee (one-time, covers onboarding and financial infrastructure)
• $49.50/month for months 1–3 (50% off)
• $99/month starting month 4 (or switch to annual and save)
What's included: Unlimited donations, expenses, and members. All features. 1 hour of onboarding support. Priority email support. All future updates.
Transaction processing: 4% per digital transaction (via Stripe). No per-member fees. No hidden costs. Cancel anytime.

Question 10

What are my payment options?

Accepted Answer

AltarFlow accepts all major credit cards (Visa, Mastercard, American Express, Discover) processed securely through Stripe.
• Monthly: $99/month (first 3 months at $49.50 during beta)
• Annual: $828/year (save $360 vs. monthly)
Update your payment method or switch between monthly and annual billing anytime in account settings.

Question 11

Is there a free trial?

Accepted Answer

We don't offer a traditional free trial, but we offer something better: your first 3 months at 50% off.
This gives you 90 days to fully implement AltarFlow with real data at half the cost. If it's not the right fit, cancel anytime with no penalties.
To start: $100 setup fee + $49.50 first month = $149.50. Then $49.50/month for months 2–3. After 90 days, decide if you want to continue at $99/month.
90 days beats a 14-day trial. Real time to implement, migrate data, and see actual results.

Question 12

Can I upgrade or change my billing?

Accepted Answer

Yes. Complete flexibility.
• Monthly → Annual: Save $360/year immediately
• Annual → Monthly: Takes effect at next renewal
Your beta discount applies for 3 months regardless of billing frequency. After month 3, standard pricing kicks in. No penalties for changes — update anytime in account settings.

Question 13

Can I cancel anytime?

Accepted Answer

Yes. No contracts. No cancellation fees.
Cancel directly from account settings — no phone calls required. Your access continues through the end of your billing period and you can export all data in standard formats.
The $100 setup fee is non-refundable, but if you're not satisfied within 30 days, contact support@altarflow.com and we'll make it right.
We want organizations that love AltarFlow — not ones trapped by it.

Question 14

Do you offer discounts for new organizations?

Accepted Answer

Yes. We offer a Partnership Program for new churches and nonprofits.
Eligibility:
• Organization is under 1 year old
• Fewer than 100 members
• Not a satellite or chapter of a larger organization
What you get: Up to 6 months of free AltarFlow usage with full platform access and priority support.
How to apply: Visit our Contact Us page, mention the Partnership Program, and include your organization name, age, size, and a brief description of your mission. We'll respond within 3 business days.

Question 15

Is my data secure?

Accepted Answer

Yes. Security is core to everything we build.
Data protection: All data encrypted in transit (SSL/TLS) and at rest. Enterprise-grade cloud infrastructure. Daily automated backups. SOC 2 compliance standards.
Financial security: All payments through Stripe (PCI-DSS Level 1 certified). We never store credit card numbers. Bank-level encryption for all transactions.
Access control: Granular permissions (admin, editor, viewer). Multi-factor authentication available. Audit logs of all changes.
Your data is always yours. Export everything anytime. 90-day grace period after cancellation.

Question 16

Can I export my data?

Accepted Answer

Yes. Your data is always yours.
What you can export: Donation records, expense records, member lists, financial reports, giving statements — all in CSV, Excel, or PDF.
How: Settings → Data Export → select what you need → download.
After cancellation, you have 90 days to export everything before permanent deletion.

Question 17

What does "beta" mean for AltarFlow?

Accepted Answer

The core platform is fully operational — donations, expenses, reports, members, bilingual support, and AI features all work today.
Beta means we're still building advanced features and intentionally limiting the number of organizations we onboard to ensure quality support.
Why beta is a good thing for you:
• 50% off for 3 months
• Direct access to our team
• Your feedback shapes our roadmap
• Early access to new features
All beta users keep the discount for the full 3 months, then transition to standard pricing.

Question 18

How many organizations use AltarFlow?

Accepted Answer

We're currently serving a growing group of churches and nonprofits in our beta program, with new organizations joining weekly.
We're intentionally growing carefully to ensure every organization gets the support they deserve. As a beta user, you get direct access to our team and your feedback influences what we build next.

Question 19

What support do I get as a beta user?

Accepted Answer

During setup:
• Guided self-service onboarding
• 1 hour of optional video call support
• Free data migration (up to 5 years)
• Email support throughout setup

Ongoing:
• Priority email support (response within 24 hours)
• Help documentation and tutorials
• Direct feedback channel to our product team
• Early access to new features
You're not just a customer — you're helping shape AltarFlow's future.

Question 20

Can AltarFlow handle multiple locations?

Accepted Answer

Currently, AltarFlow is optimized for single-location organizations.
If you have multiple locations, contact sales@altarflow.com. We're building multi-location support and want to understand your needs.
For now, organizations with 2–3 small locations can track them within one account using custom funds or categories.

Frequently Asked Questions

About AltarFlow